In these Conditions, the following definitions apply:

FIDES Group is the supplier of services.

The customer is the person or firm who purchases services and products from the Supplier

Charges: The charges payable by the Customer for the supply of Goods and Services in accordance with clause 5.


The Supplier shall supply the Services to the Customer in accordance with the Specification in all material respects.

The Supplier shall use all reasonable endeavors to meet any performance dates specified but any such dates shall be estimates only and time shall not be of the essence for performance of the Services.

The Supplier shall have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services, and the Supplier shall notify the Customer in any such event.

The Supplier warrants to the Customer that the Services will be provided using reasonable care and skill.



The Customer shall:

  • Ensure that the terms of the Order and any information it provides in the Specification are complete and accurate.

  • Co-operate with the Supplier in all matters relating to the Services;

  • Provide the Supplier, its employees, agents, consultants, and subcontractors, with access to the Customer's premises, storage, and other facilities as reasonably required by the Supplier;

  • Provide the Supplier with useful  information and materials as the Supplier may reasonably require in order to provide the Services, and ensure that such information is accurate in all material respects;

  • Keep and maintain all materials, equipment, documents, and other property of the Supplier (Supplier Materials) at the Customer's premises in safe custody at its own risk and not dispose of or use the Supplier Materials other than in accordance with the Supplier's written instructions or authorization.

  • If the Supplier's performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation, the supplier will not be held responsible.:

  • The Supplier shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from the Supplier's failure or delay to perform any of its obligations.

  • The Customer shall reimburse the Supplier on written demand for any costs or losses sustained or incurred by the Supplier arising directly or indirectly from the Customer Default.


All Supplier Materials are the exclusive property of the Supplier.


The Supplier undertakes to respect at all times the confidentiality of any and all information belonging to, or available from, the premises of the Customer.



The Charges for the Services shall be as set out in the quotation document.

  • The Supplier reserves the right to increase its rates provided that such charges cannot be increased more than once in any 12 month period. The rise will not exceed that percentage by which the minimum wage is increased.

  • The Supplier shall invoice the Customer monthly in arrears.

  • The Customer shall pay each invoice submitted by the Supplier within 30 days of the date of the invoice.

  • All amounts payable by the Customer under the Contract are exclusive of amounts in respect of value-added tax chargeable for the time being (VAT).